Warranty, Exchange and Return Policy

Warranty

We accept replacement of items due to faulty accessories and stitching within 7 days from receiving the item. To report a warranty claim:

  1. Pls email order@ni-qua.com a photo of the faulty component along with your order reference no.
  2. Wait for the confirmation with 24hrs with instructions.

For addresses within Metro Manila, we can have your item picked up. For addresses outside Metro Manila, you will need to ship it back to us and we will reimburse you for the cost.

Step by step details will be provided when you send us an email and the replacement is approved.

Please note that Leather imperfections such as color discrepancy, marks, scars and scratches on the leather are not included in our warranty since this is the natural state of genuine leather.

 

Exchange and Return

We accept returns or exchange within 7 days from the time the item was received. Please do take note that the item should be in the same condition as it was received. The shipping cost will be for your account. Just send us an email at order@ni-qua.com along with the order reference no. We will send you the step by step instructions. Please be reminder that items with monogram and bespoke orders are non-exchangeable and returnable.