Packaging

Standard packaging for order is a shopping bag. For provincial orders, we use courier provided packaging, You may order our gift box if you require each item to be boxed individually, visit https://www.ni-qua.com/product-category/gift/gift-wrap/ to order. 

Types of transactions

We categorize our transactions / orders into several categories:

  • Regular Order – these are order of our standard products, on-hand items
  • Monogram Order – this is when you require adding initials or name to the item
  • Bespoke Order – this is when you customize our item (this include Color your NiQUA, adding of lining ect)
  • Available on Backorder / Pre-order – there are items that are still in production.

Knowing the type of transaction will help you understand our terms and condition; and process it does though.

 

Dispatch Lead Time

Dispatch lead time is the process of verifying the order, payment etc and the production time (if applicable) before the order ready to be shipped out

  • Regular Order are dispatched 2 to 3 working days (Monday to Friday excluding holidays) after payment / confirmation of order.
  • Monogram order takes between 3 to 5 working days (Monday to Friday excluding holidays) from payment / confirmation depending on order volume.
  • Bespoke order are dispatched within 2 to 4 weeks for design confirmation.
  • Available on Backorder within 2 to 4 weeks
  • Pre-Order depends on the information provided

 

Delivery Lead Time

This is the time it takes our delivery team (in-house or third party couriers) to deliver the item to you.

  • For Metro Manila orders, 2 to 3 working days via in-house 
  • For outside Metro Manila orders, 5 to 14 working days via LBC
  • International orders, 10 to 14-30 days via Philpost

Expect exteded lead time for peak season and ongoing promo or sale.

Delivery lead time excludes weekends and holidays. Please note that our delivery cannot provide  specific time only a range since the deliveries are scheduled per route and is highly dependent on the traffic and other external conditions. Delivery hours are from 10:00 am to 6:00 pm, Mondays to Fridays.

Please take note that all orders are shipped together.