Frequently Asked Questions

Packaging

Standard packaging for order is a shopping bag. For pronicial orders, we use courire provided pachanging, You may order our gift box if you require each item to be boxed individually, visit https://www.ni-qua.com/product-category/gift/gift-wrap/ to order. 

Types of transactions

We categorize our transactions / orders into several categories:

  • Regular Order – these are order of our standard products, on-hand items
  • Monogram Order – this is when you require adding initials or name to the item
  • Bespoke Order – this is when you customize our item (this include Color your NiQUA, adding of lining ect)
  • Available on Backorder / Pre-order – there are items that are still in production.

Knowing the type of transaction will help you understand our terms and condition; and process it does though.

 

Dispatch Lead Time

Dispatch lead time is the process of verifying the order, payment etc and the production time (if applicable) before the order ready to be shipped out

  • Regular Order are dispatched 2 to 3 working days (Monday to Friday excluding holidays) after payment / confirmation of order.
  • Monogram order takes between 3 to 5 working days (Monday to Friday excluding holidays) from payment / confirmation depending on order volume.
  • Bespoke order are dispatched within 2 to 4 weeks for design confirmation.
  • Available on Backorder within 2 to 4 weeks
  • Pre-Order depends on the information provided

 

Delivery Lead Time

This is the time it takes our delivery team (in-house or third party couriers) to deliver the item to you.

  • For Metro Manila orders, 2 to 3 working days via in-house 
  • For outside Metro Manila orders, 5 to 14 working days via LBC
  • International orders, 10 to 14-30 days via Philpost

Expect exteded lead time for peak season and ongoing promo or sale.

Delivery lead time excludes weekends and holidays. Please note that our delivery cannot provide  specific time only a range since the deliveries are scheduled per route and is highly dependent on the traffic and other external conditions. Delivery hours are from 10:00 am to 6:00 pm, Mondays to Fridays.

Please take note that all orders are shipped together.

 

Mode of Payment

We accept the following payments:

  • Bank deposit via BDO and BPI. Pls upload your prof of payment on the website or email it to payment@ni-qua.com and don’t forget to include our order reference no. Just a reminder, pls avoid to send payment details else where since it will take longer for us to locate it and reconcile your order with your payment
  • Credit Card via PayPal – we accept MasterCard and VISA.
  • Atome – Pay in 3 installments

 

Warranty, Exchange and Return Policy

Warranty

We accept replacement of items due to faulty accessories and stitching within 7 days from receiving the item. To report a warranty claim:

  1. Pls email order@ni-qua.com a photo of the faulty component along with your order reference no.
  2. Wait for the confirmation with 24hrs with instructions.

For addresses within Metro Manila, we can have your item picked up. For addresses outside Metro Manila, you will need to ship it back to us and we will reimburse you for the cost.

Step by step details will be provided when you send us an email and the replacement is approved.

Please note that Leather imperfections such as color discrepancy, marks, scars and scratches on the leather are not included in our warranty since this is the natural state of genuine leather.

 

Exchange and Return

We accept returns or exchange within 7 days from the time the item was received. Please do take note that the item should be in the same condition as it was received. The shipping cost will be for your account. Just send us an email at order@ni-qua.com along with the order reference no. We will send you the step by step instructions. Please be reminder that items with monogram and bespoke orders are non-exchangeable and returnable.

 

Others Services

We offer wide range of products and services. Listed below are some of our regular services that we offer other than the items displayed on our site.

  • Customised items for corporate gifts, birthdays and wedding with a minimum order quantity 
  • Leather Workshop for parties and corporate events
  • Monogram service for bulk items or onsite